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Field Service Engineer
MI - Southfield
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Opportunity Snapshot
If you agree that high quality service and customer satisfaction are paramount, then you've found a place where you can grow and excel for years to come. BPI Information Systems is a local company in Michigan which offers computer repair services, network integration services, security and managed services. We've achieved an excellent reputation for providing timely service, following through on our commitments, and making our customers very happy (and exceptionally loyal as a result). In our drive to continue this success and attend to the increased volume of service requests spilling in, we are looking for a seasoned Field Service Engineer who knows how to perform the technical duties of the role, but perhaps even more importantly, understands the value of high quality, customer-centric service and is capable of ensuring complete customer satisfaction for our client base.
The Rewards
High impact -- 99% of our business is service oriented and greatly dependent upon the client relationships you'll help fortify through the delivery of excellent service and client satisfaction.
Variety & skill development -- working with a wide range of clients and technologies will offer you "never a dull moment" as well as a chance to greatly expand your skill set. You'll also benefit from ongoing training and educational opportunities and the shared expertise of our Field Service team.
Pure service -- we'll let you focus on what you do best -- providing excellent service -- which means you won't feel pressured to sell our products along the way.
Excellent compensation -- you'll receive a competitive hourly wage, which you can raise by completing additional industry certifications. You'll also receive our benefits package which includes medical and dental insurance, a 401(k) plan, and paid time off.
Regular hours -- very rarely do we make calls outside of the Monday - Friday, 8:30am - 5pm workday, and you'll never have to worry about being on call 24/7.
Great work environment -- we foster a collaborative, family oriented environment and broad open door policy that encourages our team members to grow and excel.
Our Requirements
1-2 years field service experience
Proven ability to install and configure PC's and printers
Knowledge of Windows desktop operating systems
Strong customer service skills
Excellent communication skills
Team player mentality
Preferred, but not required:
Current A+ certifications, or other related industry certifications
Who We Are
BPI Information Systems is a full service computer support company which traces its roots back to 1975 when John Hastings started Business Products Inc. with the purpose of helping other companies improve productivity through the use of new electronic business machines. He offered exciting new products and made it easy for customers to use their new equipment by including training and repair service with each machine.
Although the technology has changed, our focus has stayed the same: helping companies improve productivity through the use of new technology. Our specialties now include network support and management, hardware repair, and strategic planning. We are a Microsoft Certified Partner and an authorized service provider for Apple, Compaq, Dell, Hewlett Packard, IBM, Lexmark, and Xerox. While the majority of our business is service oriented, we are also a supplier of many of the hardware products we service. For additional information, please visit www.bpiis.com.
Your Role
Calling on your previous experience, you'll aim to "hit the ground running" as you join a team of 5 field service technicians and immediately begin making service calls to local client sites. You can expect to spend almost all of your time in the field making around 6 to 8 service calls a day, each of which will take an hour on average to complete. Your schedule (which will be based on your capabilities, strengths, and geographic location) will generally be determined each morning before you leave the office, although you will be expected to call into our dispatcher after each service call to check in and update your list.
Your primary responsibilities will include:
Diagnosing and repairing PC's and printers at customer locations.
Installing and configuring PC's and printers.
Maintaining current knowledge of Windows desktop operating systems.
Documenting and reporting work performed on field service calls.
Keys to Success
In maintaining our reputation, you'll find that customer satisfaction is of the utmost importance in this organization and extremely key to your success in this role. To this end, it will be essential that you are able to provide very positive customer experiences while performing service calls by:
Empathizing with clients, listening to their concerns, and relating to their situations and needs.
Speaking to the client's level of technical understanding.
Interacting and communicating with charisma, confidence and tact.
Ensuring clients feel "well taken care of" and comfortable with the service provided.
Maintaining a high level of integrity and protecting clients' confidentiality.
Always representing BPI Information Systems will the highest level of professionalism.
Further skills that will assist you in this role include:
Flexibility to handle multiple calls in a day and easily "switch gears" between various clients and equipment.
Keen attention to detail to ensure diligent service, as well accurate reporting and documentation.
Solid writing skills for creating intelligible documentation.
The ability to work well with our internal team and effectively coordinate the resources and parts you need.
A knack for picking up new technologies.
A dedicated work ethic and readiness to take on whatever comes your way.
Last but not least, you'll stand out in this role -- and position yourself for increased compensation -- by undergoing additional manufacturer training programs and expanding your skill set while managing the responsibilities of the position. If this sounds like the right mix of challenge and opportunity, and you meet the required qualifications, we look forward to hearing from you.
Opportunity Snapshot
If you agree that high quality service and customer satisfaction are paramount, then you've found a place where you can grow and excel for years to come. BPI Information Systems is a local company in Michigan which offers computer repair services, network integration services, security and managed services. We've achieved an excellent reputation for providing timely service, following through on our commitments, and making our customers very happy (and exceptionally loyal as a result). In our drive to continue this success and attend to the increased volume of service requests spilling in, we are looking for a seasoned Field Service Engineer who knows how to perform the technical duties of the role, but perhaps even more importantly, understands the value of high quality, customer-centric service and is capable of ensuring complete customer satisfaction for our client base.
The Rewards
High impact -- 99% of our business is service oriented and greatly dependent upon the client relationships you'll help fortify through the delivery of excellent service and client satisfaction.
Variety & skill development -- working with a wide range of clients and technologies will offer you "never a dull moment" as well as a chance to greatly expand your skill set. You'll also benefit from ongoing training and educational opportunities and the shared expertise of our Field Service team.
Pure service -- we'll let you focus on what you do best -- providing excellent service -- which means you won't feel pressured to sell our products along the way.
Excellent compensation -- you'll receive a competitive hourly wage, which you can raise by completing additional industry certifications. You'll also receive our benefits package which includes medical and dental insurance, a 401(k) plan, and paid time off.
Regular hours -- very rarely do we make calls outside of the Monday - Friday, 8:30am - 5pm workday, and you'll never have to worry about being on call 24/7.
Great work environment -- we foster a collaborative, family oriented environment and broad open door policy that encourages our team members to grow and excel.
Our Requirements
1-2 years field service experience
Proven ability to install and configure PC's and printers
Knowledge of Windows desktop operating systems
Strong customer service skills
Excellent communication skills
Team player mentality
Preferred, but not required:
Current A+ certifications, or other related industry certifications
Who We Are
BPI Information Systems is a full service computer support company which traces its roots back to 1975 when John Hastings started Business Products Inc. with the purpose of helping other companies improve productivity through the use of new electronic business machines. He offered exciting new products and made it easy for customers to use their new equipment by including training and repair service with each machine.
Although the technology has changed, our focus has stayed the same: helping companies improve productivity through the use of new technology. Our specialties now include network support and management, hardware repair, and strategic planning. We are a Microsoft Certified Partner and an authorized service provider for Apple, Compaq, Dell, Hewlett Packard, IBM, Lexmark, and Xerox. While the majority of our business is service oriented, we are also a supplier of many of the hardware products we service. For additional information, please visit www.bpiis.com.
Your Role
Calling on your previous experience, you'll aim to "hit the ground running" as you join a team of 5 field service technicians and immediately begin making service calls to local client sites. You can expect to spend almost all of your time in the field making around 6 to 8 service calls a day, each of which will take an hour on average to complete. Your schedule (which will be based on your capabilities, strengths, and geographic location) will generally be determined each morning before you leave the office, although you will be expected to call into our dispatcher after each service call to check in and update your list.
Your primary responsibilities will include:
Diagnosing and repairing PC's and printers at customer locations.
Installing and configuring PC's and printers.
Maintaining current knowledge of Windows desktop operating systems.
Documenting and reporting work performed on field service calls.
Keys to Success
In maintaining our reputation, you'll find that customer satisfaction is of the utmost importance in this organization and extremely key to your success in this role. To this end, it will be essential that you are able to provide very positive customer experiences while performing service calls by:
Empathizing with clients, listening to their concerns, and relating to their situations and needs.
Speaking to the client's level of technical understanding.
Interacting and communicating with charisma, confidence and tact.
Ensuring clients feel "well taken care of" and comfortable with the service provided.
Maintaining a high level of integrity and protecting clients' confidentiality.
Always representing BPI Information Systems will the highest level of professionalism.
Further skills that will assist you in this role include:
Flexibility to handle multiple calls in a day and easily "switch gears" between various clients and equipment.
Keen attention to detail to ensure diligent service, as well accurate reporting and documentation.
Solid writing skills for creating intelligible documentation.
The ability to work well with our internal team and effectively coordinate the resources and parts you need.
A knack for picking up new technologies.
A dedicated work ethic and readiness to take on whatever comes your way.
Last but not least, you'll stand out in this role -- and position yourself for increased compensation -- by undergoing additional manufacturer training programs and expanding your skill set while managing the responsibilities of the position. If this sounds like the right mix of challenge and opportunity, and you meet the required qualifications, we look forward to hearing from you.
BPI Information Systems is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
